you a Manufacturer or Merchant ?
can I have a Proforma Invoice/ Quotation from Scientific
is the minimum order that you ship ?
options do I have for paying freight charges ?
modes of shipment are employed ?
is the approximate cost of shipping ?
kind of packaging is employed ?
can I pay for my order ?
currencies I can pay in ?
is the processing duration for a typical order ?
to work with Scientific Equipment in World Bank Projects/
Global Tenders/ ICB ?
warranty I get on Scientific Equipment Products ?
are your bank details and account details for remitting
payment by Telegraphic or Swift or Wire Transfer ?
Q1.Are you a Manufacturer or Merchant
A. We are bonafide manufacturers of all
the Instruments listed on our website. All these products
have been developed, manufactured and tested in-house as per
ISO 9001:2008 guidelines.
Q2. How can I have a Proforma Invoice/
Quotation from SES Instruments Pvt. Ltd.?
A. You can have the pricing either by giving
us the list of your requirement by Fax or email. Email is
preferred as it is fast, clear and easier to process. Important
While asking for a quote please do mention the quantity, destination/port
and mode of shipment.
Q3.What is the minimum order that
you ship ?
A. There is no minimum order limit, we
supply order as less as US$ 25.00.
For Courier through DHL, UPS, FEDEX US$
40.00 is charged by the courier company as documentation charges
for weight less than 11Kg. For consignment above this weight
no extra charges are applicabel.
For Air Shipment US$ 100.00 is charged
by the shipping agency as documentation charges for all shipments,
so for shipment less than 20Kg it is more economical to send
the same through courier service.
Q4. What options do I have for paying
freight charges ?
A. The Proforma Invoice is made as per the
instructions of client such as C&F: Cost and Freight,
CIF: Cost Insurance and Freight, FOB: Free on Board. In FOB
shipments we can ship by the client's chosen AIRLINE. For
FOB shipments we can ship in "TO PAY" mode (freight
payable at destination by the consignee) for destinations
which have facility for this mode. Otherwise we request the
client to pay the freight charges along with the order so
that the shipment can be send PREPAID. Small or sample shipment
can also be sent on freight collect basis as per the arrangement
of client with Courier Companies, such as DHL and FEDEX etc.
(For this you must provide us your account number with the
nominated Courier Company.)
Q5. Which modes of shipment are
A. The shipments are effected by the most
convenient manner after evaluation of Delivery time/ Urgency,
Destination, Weight, Volume and Economy. For example small
and sample shipments are sent by Courier (DHL, UPS, FEDEX)
or EMS (SPEEDPOST) or REGISTERED MAIL/POST. Medium size and
high price to weight ratio goods are sent by Airfreight. Very
large size and low price to volume ratio goods are shipped
by Sea freight.
Q6. What is the approximate cost
of shipping ?
A. Sea freight is approximate: 2-6% of FOB
value while air freight/ Courier charge is approximately 10-15%
of the FOB value depending on the gross weight and volume
of the shipment and the destination. Exact charges can be
given in the Performa Invoice before order is finalized.
Q7. What kind of packaging is employed
A. Each item is packed in recyclable polythene
or polypropylene bags and put in a sturdy cardboard carton
made from high quality Craft paper strengthened by corrugation.
These cartons are then placed in air/sea worthy outers (cases/cartons)
of appropriate strength/ ply. The Outer is stripped from all
sides using corner reinforcing bends to prevent damages from
shocks and accidental falling. Sufficient cushioning with
Styrofoam (balls/flakes/sheets) and paper cutting is filled
wherever required to save from any damage. Outside the outer
carton, waterproof stretch film wrapping is done for protection
from dampness and bursting. Appropriate tests such as drop
test are conducted periodically to test the quality of cartons
and packaging material to ascertain the damage free delivery
of the goods.
Q8. How can I pay for my order
A. We accept orders above US$5000.00 with
Irrevocable Documentary Letter of Credit as per mutually agreed
terms payable at sight. For orders less than US$5000.00 the
payment can be made by Swift/ Wire transfer (telegraphic transfer)
and demand drafts.
Q9. What currencies I can pay in
A. We prefer dealing in United States Dollars,
Euros, Sterling Pounds. But dealing in other currencies can
also be considered if necessary to do so.
Q10. What is the processing duration
for a typical order ?
A. It normally takes 2-8 weeks depending
on the value and nature of indent from the date of receipt
of the operative L/C or Advance payment in our hand.
Q11. How to work with SES Instruments in World Bank Projects/ Global Tenders/ ICB ?
A. There are two options:
1. You can quote the tender on your own and we will give the
our Quotation and then you can add your legitimate margin/profit,
and other incidental charges and Bid . We will give you required
letter of authorisation and certificates. Samples if required
will be borne by us on 50-50% basis.
2. SVSLabs Inc. can bid through
you. In this case you will be our Local agent. We will give
a direct Bid and a good commission will be settled to you
after mutually agreement. You can add the incidental delivery
charges in the Bid separately as specified in the tender guidelines.
The samples will be sent free of cost. You will put the Bid
Bond on our behalf for which the Bank charges will be shared
by us on 50-50% basis. If required our representative will
visit your Country in case of Award.
Q12. What warranty I get on SES Instruments Products ?
A. Every SVSLabs Inc. product has
a warranty for one year from the date of shipment against
any manufacturing defect. During the warranty period we undertake
to repair or replace, as found suitable, the defective instrument
free of cost. Even after the warranty period we provide after
sale service at a very nominal cost.
Q13. What are your bank details
and account details for remitting payment by Telegraphic or
Swift or Wire Transfer ?
A. WE GIVE BELOW INFORMATION FOR TELEGRAPHIC/SWIFT
Payment must be made in US Dollars to:
Name: SVSLabs Inc..
Account No.: 249010200009393
Address: 452 Adarsh Nagar, Roorkee-247667 (INDIA)
IBAN No.: 001-1-407376
Benefeciary Bank: Axis Bank Ltd.
BIC (Swift Code): AXISINBB093
INTERMEDIARY BANK: JP MORGAN CHASE BANK,4,CHASE METROTECH CENTRE, BROOOKLYN, NY NEW YORK 11245 (CHIPS ABA 0002)
BIC (Swift Code): CHASUS33